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Delivery & Returns

We aim to dispatch all orders the same or next working day, via Royal Mail Postal Service. Please understand at busy times, such as after a bank holiday there maybe a slight delay in dispatch.

UK Shipping Fees

Standard delivery-£1.99

Free Shipping on orders over £30

Recorded Delivery-£4.99

Special Delivery-£9.99 (next day)

European Shipping Fees

Orders £0-£50 - Shipping £4.99

Orders £50.01-£150 Shipping £5.99

Orders £150.01 + Shipping £6.99

International Worldwide Shipping Fees

Orders £0-£50 Shipping Fee £6.99

Orders £50.01-£150 Shipping Fee £8.99

Orders £150.01 + Shipping Fee £12.99

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

  • Please email sales@beadandbuttoncompany.co.uk to request a return and refund.
  • Mail your returned item to:
    The Bead and Button Company - Returns Dept
    2 New Street,Carnforth,Lancs LA5 9BX
  • Include in your package a signed letter stating the reason for your return and the original invoice.

Delayed Parcels

Royal Mail require 10 working days to pass before we can investigate any delays with them. Please allow 10 working days before contacting us regarding non delivery. Please check Royal Mail haven't tried to deliver you parcel.

Note:International orders require 20 working days before Royal Mail can investigate.

Return Exceptions

Due to copyright laws, patterns and books may not be returned. All returns must be in original condition and packaging and they must not have a smoke odour to them. Returns that have a smoke odour will not be refunded.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
And body piercing objects due to hygiene reasons can not be returned unless faulty.

We can not be held responsible for late or non deliveries due to incorrect address details being supplied.

Any parcels which have to be re sent due to incorrect details being given by the customer, will require postage to be paid again.